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Machine Shop Marketing, Machine Shop Of The Week

Burch Micro Machining: 2018 Napa Shop Interview

October 7, 2026 update: historical interview and buyer context

Originally published September 25, 2018. This interview records the shop’s account of its history, customer relationships, and repair and prototype work in 2018. The original location, ownership, and contact details are retained as part of that dated account.

This editorial update does not verify the company’s current operating status, ownership, address, staffing, equipment, or certifications. Readers considering a project should confirm current details directly through independently verified company contact information before relying on the historical listings below.

Questions to bring to a supplier conversation

For a repair or one-off project, explain the function of the part, known material, damaged features, available drawings, and the required outcome. Ask how dimensions will be established when no drawing exists, who approves changes, and how the completed work will be checked. Photographs can introduce the problem, but they may not provide enough information for a firm quote.

Ask who will review the RFQ, which information is missing, and when a useful next response can be expected. Agree on an approved transfer method before sending confidential or controlled technical files. Keep any technical commitments tied to the reviewed requirements and current quotation.

A lesson for machine shop websites

The interview format helps readers understand the people and decisions behind a business. A current capability page should pair that story with verified services, clear limitations, and an easy inquiry route. Date older profiles so buyers can distinguish historical background from information they should use in supplier qualification.

For a practical next step, read the machine shop website checklist and RFQ qualification guide. The original interview follows, with its period-specific statements preserved.

Original 2018 interview

This week marks the second post in our blog series Machine Shop Of The Week, and we are happy to say we found a shop in our home state of California. So without further delay we would like to introduce Burch Micro Machining of Napa, Ca.

Company Logo | Burch Micro Machining

How did you get started? And how has the journey been so far?

Well, the business was started in 1986 by Arthur Burch who began as an apprentice on Mare Island during WW2. After working there for many years and going through the pilot training program, the war ended and he ended up as a B29 mechanic at Travis Air Force Base. He went on to run a motorcycle shop and was the mechanic for his race team. When the time came to move on he found this shop space and brought his knowledge with him!

What are some struggles you have had along the way of growing your shop/business?

The greatest struggle has been learning the effective use of social media and online marketing strategies. Finding where we can get the most out of out money is an on going battle.

What should we know that makes your shop/business unique?

We find that our customers become long time friends more often than not! Having lunch with several of our past customers is a regular Friday for us!

Building Exterior | Burch Micro Machining

(Shop Exterior)

What are your capabilities/services?

Our services range anywhere from repair to making parts and prototype! We also bore motorcycle cylinders and other small engines!

Napa, CA | Burch Micro Machining | Inside View

(Shop Interior)

Do you specialize in working in a particular industry or industries?

We’re smack dab in the middle of wine country where hundreds of business revolving around agriculture are based. We have no specializations listed but wine production repairs and bottling line parts are not uncommon sights in our shop!

Tell us about a unique job you’ve done.

Many interesting one off jobs come through our doors but one that sticks out to me is a recent one where a customer asked us to mount a Rolls Royce hood ornament to a walking stick!

Rolls-Royce Emblem | Machined by Burch Micro Machining

Business Information

Website – http://burchmicromachining.com (historical website link unavailable when checked October 7, 2026)

Phone – (707) 257-7229

Mailing Address – 1790 Tanen St. Napa, CA

Facebook – https://www.facebook.com/Burch-Micro-Machining-154997467869157/

Owner(s) – Arthur Burch & Joseph Gabrielian

Owner Of Burch Micro Machining

We at KriXis Consulting would like to thank Burch Micro Machining for their time and letting us get to know them. If you have not had the chance to view our first post in the series, be sure to check out Caliber Automation.

If you are interested in having your shop featured in this series at no cost or expectation hire us for your marketing services simple fill out the contact form below and we will send a questionnaire to you as soon as possible.

Become Featured

September 25, 2018/0 Comments/by Matthew Borza
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Machine Shop Marketing, Machine Shop Of The Week

Caliber Automation: 2018 Machine Shop Interview

Caliber Automation interview

October 7, 2026 update: historical interview and buyer context

Originally published September 16, 2018. The original feature describes the founder’s experience with machine maintenance, repair, and automation. It remains a record of that conversation, rather than a newly conducted interview or verification of the company’s current services.

This editorial update does not verify the company’s current operating status, ownership, address, staffing, equipment, or certifications. Readers considering a project should confirm current details directly through independently verified company contact information before relying on the historical listings below.

Questions to bring to a supplier conversation

For an automation or machine-service inquiry, identify the equipment, symptoms or production objective, current process, available documentation, and site constraints. Ask how diagnostic work, implementation, operator training, and acceptance testing will be scoped. Establish responsibility for safety review and production restart before committing to a project.

Ask who will review the RFQ, which information is missing, and when a useful next response can be expected. Agree on an approved transfer method before sending confidential or controlled technical files. Keep any technical commitments tied to the reviewed requirements and current quotation.

A lesson for machine shop websites

The interview format helps readers understand the people and decisions behind a business. A current capability page should pair that story with verified services, clear limitations, and an easy inquiry route. Date older profiles so buyers can distinguish historical background from information they should use in supplier qualification.

For a practical next step, read the machine shop website checklist and RFQ qualification guide. The original interview follows, with its period-specific statements preserved.

Original 2018 interview

Logo for Caliber Automation | IL

Welcome to our first of many posts in our new blog series, Machine Shop Of The Week. Our goal is to allow hundreds of machine shops or industry related businesses promote themselves, explain services, showcase projects and hopefully get some additional work through this blog. This is completely free for machine shops, and posts will be live in the order that the completed questionnaires are received. If you are interested in receiving a questionnaire please fill out the contact form found at the bottom of this entry, thank you.

Receive Questionnaire

We would like to introduce, Caliber Automation LLC of Des Plaines, IL.

Caliber Automation, Business Owner, Jacek Cioch

Owner, Jacek Cioch

How did you get started? And how has the journey been so far?

I’ve started working for a company that would rebuild CNC machines for customers and for resale. I was able to learn the intricate details underneath a CNC machine that made it run and function the way it was supposed. After words, for about 5 years I spent in the maintenance department working on all types of machines such as multi-spindle, broaching, VMC, lathes, EDM, inspection machines, etc. It was an eye-opening experience to be able to be around different ways of processing a single part. Afterwards, we started to work with automation and improving the company’s current processes either decreasing cycle time or making the machines run multiple part numbers with minimal or even no change in tooling. From there, Caliber Automation was formed. Focusing from automation to our strong background in maintenance and repair, we can give our customers all types of solutions that they might not even know about.

What are some struggles you have had along the way of growing your business?

Hardest part of running a business is the unknown. You don’t know what tomorrow is going to bring but I believe that is what drives us. We don’t stop at “well, we never have done this” because there is always a beginning to learning new things and fear is something you must overcome to grow. In the beginning, it was scary to drop everything and go full-time working as a business owner because you have your monthly living expenses and they must be met because no one is going to give you a check at the end of the week saying, “good job”. It puts “owning a business” into a completely different perspective but the benefits outweigh the negatives.

What should we know that makes your shop/business unique?

Our business is a family run business where we focus on everybody, not just the larger companies. We’ve noticed a lack of support for companies that are starting out or people not pursuing their passion in the machining world only because the cost of running a business is too high. We want to change that and work with everybody to give them what they need, for an amount that benefits them rather than worried because another component broke down or a process isn’t working the way it should be.

What are your capabilities?

Caliber Automation focus on troubleshooting and maintenance of all types of machinery, automation, process control, etc. Our strong suit is our electronics department where we can repair, or exchange most common electronics found in CNC machines such as Fanuc, Siemens, Fuji. We do retrofitting of newer devices to replace legacy components to the same specifications or better. Caliber Automation also focuses on process improvements such as maximizing the output a certain machine, automation, or inspection process can output. There are many ways to fix a problem, and we will sit down and talk with you to see which way is best in the current situation.

Do you specialize in working in a particular industry or industries?

We do not have a particular industry we work in because we have worked in the automotive field, food industry, chemical processing, woodworking, and many more.

Tell us about a unique job you’ve done.

A unique job we did was programming a Fanuc 2D camera to pick up squares on bags that were later on dumping into a mixer to create slurries for polishing. The camera would use the arrow for the orientation of the bag to pick it up correctly since it was a 75lbs bag, also it would use the scale of the arrow to determine how far the robot needed to go to pick up the bag without ripping the bag open on accident and causing a mess! It was a challenge project where two other companies failed but Caliber Automation got it done and in a very tight time frame.

Business Information

  • Website – https://Caliber-automation.com (historical website link unavailable when checked October 7, 2026)
  • Address – 108 Touhy Ct. Des Plaines, IL 60018
  • Instagram – https://www.instagram.com/caliber_automation/
  • Owner – Jacek R. Cioch

Service Page – From Website

Historical screenshot of Caliber Automation’s services page from the 2018 interview

Online Store

eBay Store for Caliber Automation | Screenshot

Thank you for the taking the time to checkout our first featured business. Be sure to showcase yourself and suggest being featured to any owners you know. Checkout our services which make us the marketing leaders in the machining and manufacturing industry. Need proof? Checkout a recent case study on two machine shop’s digital marketing strategy which led to online dominance.

Receive Questionnaire

Michigan Machine Shop | Zero Tolerance | Blog Cover Image
Machine Shop Marketing, Machine Shop Of The Week

Zero Tolerance, LLC: 2018 Machine Shop Interview

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November 14, 2018
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Biddeford, Maine Machine Shop | Precision MFG. | By KriXIs Consulting
Machine Shop Marketing, Machine Shop Of The Week

Precision Manufacturing Solutions: 2018 Shop Interview

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October 8, 2018
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KriXis Consulting Presents | Burch Micro Machining | Machine Shop Of The Week #2
Machine Shop Marketing, Machine Shop Of The Week

Burch Micro Machining: 2018 Napa Shop Interview

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September 25, 2018
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KriXis Consulting Presents - Caliber Automation As The Machine Shop Of The Week | #1
Machine Shop Marketing, Machine Shop Of The Week

Caliber Automation: 2018 Machine Shop Interview

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September 16, 2018
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September 16, 2018/0 Comments/by Matthew Borza
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Machine Shop Marketing, Personal Branding

Personal Websites for CEOs: A Practical Reputation Guide

Updated October 7, 2026.

A personal website can give a CEO or business owner a reliable place to explain their experience, share ideas, and direct professional inquiries. It is useful when people regularly research the leader as part of evaluating the company. It also creates another publishing responsibility, so the decision should start with a clear purpose.

The original version of this article emphasized controlling search results. A website gives you control over the material you publish on that domain; it does not give you control over what other people publish or how search engines rank it.

Decide whether a separate website solves a real problem

List the questions prospective customers, partners, conference organizers, or journalists ask about you. If a company biography answers them well, improve that page first. A separate personal site makes more sense when your work spans several organizations, you publish regularly under your own name, or you need a central record of speaking and professional work.

Choose one primary outcome: a credible biography, an organized writing archive, or a clear route for speaking and media inquiries. Avoid launching a large site without someone responsible for maintaining it.

Build a factual professional biography

Describe your current role, relevant experience, and the type of work you do. Distinguish previous positions from current responsibilities. Link to public work that supports your claims, and obtain permission before publishing client names, testimonials, or project details.

A useful biography is specific without becoming a complete résumé. For a manufacturing business owner, practical experience with quoting, production, quality, or business development may be more informative than broad statements about leadership. Do not imply certifications or qualifications you do not hold.

Create a simple page structure

  • Home: a short introduction and the main reason to contact you.
  • About: a verified biography, current role, and relevant professional history.
  • Writing or work: selected articles, talks, or projects with dates and context.
  • Contact: a monitored business contact route and clear expectations.

Link to the company website so visitors can distinguish personal commentary from company services. Keep customer RFQs on the company’s approved intake path, particularly when technical drawings or confidential information may be involved.

Make the site easy to use and maintain

Choose a domain and publishing system the business can keep under documented ownership. Set renewal reminders, use strong account security, and retain access records in an approved system. Avoid publishing personal addresses or private phone numbers merely to complete a template.

Check the site on a phone and with keyboard navigation. Use readable text, descriptive headings, and meaningful image descriptions. A compact site with accurate information is more useful than an elaborate design with stale job titles and broken links.

For search, use a descriptive page title and an introduction that clearly identifies you and your work. Link related pages naturally. Google’s SEO Starter Guide explains the fundamentals; no title format can guarantee a first-page result for your name.

Review the site when your circumstances change

Schedule a quarterly review of roles, biographies, contact routes, and external links. Update sooner after a job change or significant public project. Keep dates on articles so readers can distinguish older opinions from current guidance.

Evaluate success against the original purpose. Relevant speaking inquiries, informed partner conversations, or fewer repetitive background questions can be useful outcomes. Raw traffic is less meaningful if the visitors have no reason to engage with your work.

For owners whose immediate priority is customer acquisition, start with the machine shop website checklist and social media guide. A personal website should support a clear company presence and a manageable communication process.

June 22, 2018/0 Comments/by Matthew Borza
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Machine Shop Marketing

Conversion Rate Optimization for Machine Shops: An RFQ Guide

Updated October 7, 2026.

Conversion rate optimization, or CRO, means improving the proportion of relevant visitors who complete a useful action. For a machine shop, that action might be a qualified RFQ, a request for a technical discussion, or a buyer downloading a capability document before contacting sales.

The goal is to reduce avoidable friction while helping buyers assess fit. A higher form-submission rate is not automatically better if it fills an estimator’s inbox with unsuitable work.

Define the conversion and denominator

Choose a consistent definition before comparing results. A session-based form conversion rate is the number of sessions containing a successful submission divided by eligible sessions, multiplied by 100. A qualified inquiry rate uses the subset accepted by sales or estimating. Avoid mixing users, sessions, clicks, and raw submission counts in the same calculation.

For illustration, 10 qualifying sessions out of 500 eligible sessions is 2%. Those numbers are an example, not an industry benchmark. Exclude internal testing and obvious spam according to a documented rule.

Map the buyer’s path

Start with a real capability page and follow the process to a received inquiry. Can the buyer tell which materials and part sizes you handle? Is the RFQ link visible? Does the form explain required information? Does the confirmation tell them what happens next?

Ask an estimator and someone unfamiliar with the site to complete the same task using non-confidential test information. Record where each person hesitates. These observations often produce more useful changes than debating button colors.

Improve the information before shortening everything

Long content is not inherently a problem. Buyers may need tolerances, documentation requirements, production context, and inspection details to evaluate a supplier. Organize that information with headings and concise paragraphs, putting the most useful answers near the relevant action.

Remove repeated promotional claims and unclear wording. Add proof where it reduces uncertainty, such as an approved project example or a precise explanation of quality practices. Keep certifications current and clearly scoped.

Make forms usable and appropriate

Ask for the minimum information needed for the next decision. That may include contact details, process, material, quantity, timing, and a short description. Explain optional fields and provide helpful error messages. Support a secure alternative when a customer cannot share files through the public website.

Test form delivery, confirmation, and ownership. A successful on-screen message is not proof that the estimating team received the inquiry. Use a monitored test process and confirm the record reaches the intended inbox or CRM.

Connect measurement with qualification

Google Analytics provides a recommended generate_lead event. Configure measurement around successful completion rather than an unverified button click. Keep personal details and confidential drawing contents out of analytics event parameters.

Pair website measurement with the RFQ qualification scorecard. Record accepted, clarification-needed, and declined inquiries so the team can distinguish a usability improvement from a decline in lead quality.

Test according to the traffic available

A low-volume industrial website may not generate enough conversions for a quick, reliable A/B test. Start by fixing observable problems: broken fields, unclear instructions, missing capabilities, or slow pages. If you run an experiment, define its hypothesis, primary metric, audience, and decision rule before seeing results.

Do not declare a winner after a handful of submissions. Watch for changes in traffic source, seasonality, and project mix. Document uncertainty when the sample is too small to support a conclusion.

A useful monthly review

Review inquiry delivery, qualification rate, response time, and the questions buyers repeatedly ask. Select one improvement with a clear rationale and assign an owner. Keep a change log so future comparisons have context.

Use our SEO audit checklist to address discovery problems and the CRM guide to improve follow-through after the visitor becomes a lead.

October 23, 2017/0 Comments/by Matthew Borza
https://www.krixis.com/wp-content/uploads/2017/10/CRO-Color-Edited.gif 351 615 Matthew Borza https://krixis.com/wp-content/uploads/2015/12/KriXis-Full-Logo-Trans-300x79.png Matthew Borza2017-10-23 03:08:052026-10-07 10:17:46Conversion Rate Optimization for Machine Shops: An RFQ Guide
Digital Marketing, Machine Shop Marketing

Machine Shop Marketing Case Study: 2017 Results and 2026 Lessons

October 7, 2026 update: how to read this case study

This case study describes work and observations reported in May 2017 for Southeastern Manufacturing Enterprise and O & S Machine Company. The rankings, screenshots, project timelines, and visitor counts below are historical. They have not been re-measured for this update and should not be interpreted as current company performance or a promise of similar results.

The reported analytics period was November 1, 2016 through May 1, 2017. The original post reported 597 unique visitors for Southeastern Manufacturing Enterprise and 505 for O & S Machine Company. Visitor counts and search positions alone do not establish incremental revenue, profit, or the number of qualified RFQs generated. The article does not provide a controlled comparison or a complete sales-attribution record.

What still makes a useful foundation

A readable website, accurate capability information, useful location details, and a clear contact route remain sensible project priorities. The transferable lesson is to begin with the shop’s real starting point and build a measurable process. The exact schedule, platform list, and number of directories used in 2017 should not be copied as a current implementation recipe.

What to do differently today

Choose directories based on relevance and accuracy rather than a submission quota. Select social channels for a defined audience and sustainable publishing plan. The historical references to Google+ and other old platform choices describe the original project, not current recommendations.

Treat historical rankings as dated observations. Search results vary by query, location, and time. Do not double a search-volume estimate to account for other search engines without supporting data. Do not equate an analytics visitor with a potential order.

The original blanket discouragement of paid advertising is also too broad. A focused PPC test may be appropriate for some shops when capability fit, landing pages, budget limits, and qualified-lead measurement are clear.

Apply the lesson with current measurement

Record the baseline, the specific changes, and the period being reviewed. Connect inquiries to qualification, quotes, and outcomes in a CRM. Document customer concentration and project changes that might affect the comparison.

Use our SEO audit checklist to identify the next website improvements and the RFQ qualification scorecard to evaluate inquiry quality. The original account follows as a historical record.

Original 2017 case study

Owners and marketing directors are hounded weekly if not daily regarding digital marketing. We at KriXis Consulting decided more than a year ago to take a different approach; create a data-backed, industry-specific case study.

This post has been written with two goals in mind, to thoroughly explain a digital marketing process and provide realistic attainable benefits from the explained processes. We realize you may be unfamiliar with some terms in this post, to help we hyperlinked terms-of-art to pages with easy explanations for your convenience.

We wanted to find the perfect machine shop; a company that understood an online presence was needed, but was not actively making improvements.

Our desired shop met the following criteria:

  • Has an outdated or no website;
  • Absent from social media;
  • Sparse if any digital presence;
  • At least 10+ years in business.

 

Shop Selection

 

Over a year ago (currently May 2017) we sent an offer via email blast for a discounted website, design and build, and creation of a digital marketing foundation in return to allow us to create a case study. We selected two machine shops – Southeastern Manufacturing Enterprise, based in Franklin TN; and O & S Machine Company, from Latrobe PA. Both met all (4) criteria, and were located in competitive machining markets.

 

Southeastern Manufacturing Enterprise Initial Online Presence

Shop had dated and not responsive, not mobile-friendly, website (SEE screenshot below).

 

Southeastern Manufacturing Enterprise | Homepage | Old Website

 

 

Social media signals and profiles were not present and the website had zero back-links. However, due to having a website, SME was able to build some domain authority.

 

O & S Machine Initial Online Presence

This fifty year-old machine shop had no online presence at all.

 

Browser Not Found Sample

 

Both companies were given similar plans-of-action, processes and timelines, each are discussed in further detail below.

 

Timeline and Process

 

Due to both businesses having different starting points we tailored separate plans to ensure both were given a strong digital marketing foundation. However, each strategy followed a few basic principles: designing and building a responsive website, ensure focus of all major on-page SEO elements, create social media accounts, and correctly submit business listing citations.

At KriXis Consulting projects always kick-off with market research by MBAs utilizing a variety of tools, such as Google Keyword Planner and FreshKey, creating a clear marketing picture.

The two machine shops in this study were no exception to this rule. This tactic gives us insight into the volume of searches queried for specific terms or phrases, with results being based on monthly averages over 12-months, these can even be pinpointed to specific geographical areas. To simply put it, we uncover what potential customers are searching in your area, and make sure marketing efforts are geared towards those searches.

If that sounded confusing, don’t worry, it will all make sense when you see the plans in their entirety, followed by the results. Specific details for each company are listed below.

 

Southeastern Manufacturing Enterprise Marketing Plan

 

SME Responsive Website

 

We allotted 7-business days to conduct the research, present a mock-up layout, and build the new website.

 

Southeastern Manufacturing | Homepage | New Responsive Design

 

On-Page Keyword SEO Focus

 

  • Nashville TN Machine Shop
  • CNC Milling
  • Turning
  • Machine Building Services

 

Created Social Media Accounts

 

Completed within 30-days.

  • Facebook
  • Twitter
  • Pinterest
  • Tumblr
  • Google+

 

Business Listing Citations

 

Completed within 60-days.

  • Top 50 Directories

 

Kudzu Business Listing | Southeastern Manufacturing Enterprise

(Sample of correctly formatted business directory submission.)

 

Additional Blog

 

Within 90-days of project commencement we built SME a blog page, as well as produced an optimized article.

 

O & S Machine Company Marketing Plan

 

O & S Machine’s Responsive Website

 

We allotted 14-business days to conduct the research, present a mock-up layout, and build the new website. Extra time was provided due to no website existing prior to project.

 

Responsive Homepage | O&S Machine Company

 

On-Page Keyword SEO Focus

 

  • South Western PA Machine Shop
  • Pittsburgh Area Machining

 

Created Social Media Accounts

 

Completed within 30-days.

  • Facebook
  • Twitter
  • Google+

 

Business Listing Citations

 

Completed within 180-days.

  • Top 80 Directories

 

AboutUs Business Directory Submission | O&S Machine Company

(Sample of correctly formatted business directory submission.)

 

Current Standings (May 2017)

 

This is everyone’s favorite part, results that affect the bottom-line.

 

Search Engine Results

 

For each company we ran over 50 variations of common search phrases regarding services provided. We then selected (4) search terms using keywords for each shop’s geographical area, which averaged at least 50-100 searches per month; this provided a total of 200-2,000 opportunities for their machine shop to be found per month. These numbers only account for Google and their search partners; when considering Bing, Yahoo and Ask Jeeves, those numbers are easily doubled.

Feel free to test the following results for yourself.

 

SERPs | Southeastern Manufacturing Enterprise

Tennessee Machine Shop

  • Ranking: First Page, #10

Machine Building in TN

  • Ranking: First Page, #6

Franklin TN Machine Shop

  • Ranking: First Page, #3

CNC Machining in Franklin TN

  • Ranking First Page, #3

 

Google Search Engine Result | CNC Machining in Franklin TN

 

SERPs | O & S Machine Company

 

PA Machine Shop

  • Ranking: First Page, #1

Greater Pittsburgh Area Machining Services

  • Ranking: First Page, #1

Southwestern PA Machining

  • Ranking: First Page, #2

Pittsburgh Area Natural Gas Machining

  • Ranking: First Page, #1

 

Google Search Results | PA Machine Shop

 

Google Analytics Data

 

We added Google Analytics tracking to both websites. This software allows web admins to gather data ranging from the number of times a website was visited, geographic location of the visitors, how someone found a website (ex. search engine or directly typing in the web address), even exactly how the website is navigated during the visit. Not only does this information track marketing effort progress, but also allows admins to seek out bottlenecks preventing visitors from what is most important, making visitor into customer.

Below we added screenshots for both company’s data over a 6-month period, November 1, 2016 – May 1, 2017.

 

Google Analytics | Southeastern Manufacturing Enterprise

 

KriXis Consulting Google Analytics Data | Southeastern Manufacturing Enterprise

 

  • 597 unique visitors during a 6-month period.

 

Google Analytics | O & S Machine Company

 

Data From Google Analytics By KriXis Consulting | O&S Machine Company

 

  • 505 unique visitors during a 6-month period.

 

Case Study Overview

 

  • Two machine shops, in different locations and markets began with little to no online presence.
  • KriXis Consulting provided tailored plans to build a strong digital foundation.
  • Both companies generated awareness and business within a year time period, backed by data directly from Google.

 

We cannot stress enough that digital marketing is not an overnight success. You will not see immediate results unless you implement paid ad campaigns, which we highly discourage doing for the machining and manufacturing industry.

Additionally, it’s important to note both projects have been complete for almost a year, which provided the necessary time to have all aspects of the foundation indexed.

Our goal is long-term partnerships with clients that provide years of growth and online dominance. If you have any questions regarding what you have read or if you are interested in seeing what we can do for you, fill out the contact form below, or visit our contact page and it will be our pleasure to provide a free consultation. Thank you for taking the time to read this post, please share it via social media or with anyone whom you think it could benefit, if you’d like to learn more about our services or see more posts like this, all you need to do is click either link.

 

We Look Forward To Hearing From You!

 

May 13, 2017/1 Comment/by Matthew Borza
https://www.krixis.com/wp-content/uploads/2017/05/KriXis-Consulting-Case-Study-Digital-Marketing-Foundation-Main-1.png 538 600 Matthew Borza https://krixis.com/wp-content/uploads/2015/12/KriXis-Full-Logo-Trans-300x79.png Matthew Borza2017-05-13 03:06:122026-10-07 10:21:18Machine Shop Marketing Case Study: 2017 Results and 2026 Lessons
Digital Marketing, Machine Shop Marketing

Local SEO Video Overview: Updated Guide for Machine Shops

Updated October 7, 2026.

This page originally introduced a local SEO video in 2016. The historical recording reflects the tools and interfaces of that period. The written companion below provides the current practical framework for a machine shop reviewing regional visibility.

What local SEO should help a buyer do

A nearby buyer should be able to find accurate information about your shop, understand whether you handle the requested work, and reach the right contact. A map listing is one part of that experience; a useful website and a reliable response process complete it.

A buyer arranging a supplier visit may care about location and access. Someone seeking a production partner may care more about process, material, documentation, and quantity. Your pages should answer those questions clearly.

Keep the business identity accurate

Use the real business name and current contact details across the profile and website. Follow Google’s business representation guidelines, including eligibility and location requirements. Do not invent offices to appear in more places.

Review the listings that customers actually use. Correct outdated information and retain account ownership records so a future move or phone change can be handled efficiently.

Connect discovery with capability information

Send visitors to a relevant page that explains the services available. Keep regional information factual and avoid repetitive pages that merely exchange one city name for another.

Google’s local ranking guidance describes relevance, distance, and prominence as the main local ranking factors. A complete profile is useful, but it does not guarantee a particular position.

Give buyers a manageable next step

Make the inquiry route visible and explain what information to provide. Test the form and phone links on a mobile device, then verify that inquiries reach an assigned person. Use an approved method for confidential technical files.

Track whether inquiries fit the shop and progress to estimating. Review repeated questions and update the website where clearer information would help.

Continue with the detailed guides

  • Local SEO for machine shops explains the implementation priorities.
  • The machine shop website checklist helps improve buyer evaluation.
  • The CRM guide covers ownership and follow-up.
  • The RFQ qualification scorecard helps separate suitable work from missing information and poor fit.

Use this overview to orient the team, then choose one concrete correction to make first. Accurate information and a working inquiry path are sensible starting points before expanding into more content or directories.

Historical video: originally shared in 2016

This recording is retained for historical context. Use the updated written guidance above for current implementation priorities.

September 9, 2016/1 Comment/by Matthew Borza
https://www.krixis.com/wp-content/uploads/2016/09/Local-SEO-Overview-Video-KriXis-Consulting-e1473418872417.jpg 317 587 Matthew Borza https://krixis.com/wp-content/uploads/2015/12/KriXis-Full-Logo-Trans-300x79.png Matthew Borza2016-09-09 11:05:412026-10-07 10:22:29Local SEO Video Overview: Updated Guide for Machine Shops
Digital Marketing, Machine Shop Marketing

SEO Audit for Machine Shops: A Practical 2026 Checklist

October 7, 2026 update: add an RFQ acceptance check

Extend the audit beyond successful form submission. Select a recent sample of inquiries and record which were accepted for estimating, which needed clarification, and which were declined. Compare those outcomes with the pages and sources that introduced the buyer when that information is available.

A useful audit finding should identify the affected page, the buyer’s problem, the proposed correction, and an owner. For example, repeated inquiries for unsupported part sizes may justify a clearer capability limit; missing quantities may justify better intake instructions. Neither issue is solved merely by increasing traffic.

Use the RFQ qualification scorecard to make the review consistent and the CRM workflow to assign follow-up. Check that analytics records successful actions without collecting personal details or confidential drawing contents. Keep the original publication date and use the update date to identify substantive revisions.

The checklist below was refreshed in September 2026 and remains the foundation for this additional review.

Updated September 2026. An SEO audit should do more than create a long list of technical warnings. For a machine shop, it should identify what keeps qualified buyers from finding, understanding, and contacting the business online. The most useful audit connects search visibility to capability proof, buyer confidence, RFQ conversion, and the sales process that follows.

This practical checklist focuses on improvements that make a manufacturing website more useful to prospective customers and easier for search engines to understand. Start with the pages and problems closest to qualified inquiries—not generic scores or keyword repetition.

Start with buyer and RFQ goals

Before reviewing titles, links, or page speed, define what the website needs to accomplish. A machine shop may want more qualified RFQs, better-fit customer inquiries, stronger regional visibility, recognition for a particular process, or clearer communication about its capabilities.

Write down the questions a buyer should be able to answer after visiting the site. What processes does the shop support? Which materials, tolerances, or part types are relevant? Who is the ideal customer? What should a prospect include with an RFQ? Each audit finding should be judged by whether it makes that next conversation more informed and useful.

Confirm search engines can access the right pages

Start with the technical foundation. Search engines need to be able to crawl and understand the pages prospective customers should find. Review the XML sitemap, robots directives, canonical URLs, redirects, and indexability settings. Important service, capability, contact, and resource pages should not be accidentally blocked or marked noindex.

If Google Search Console is configured, review indexing reports, page status, and the search queries associated with high-value pages. Look for broken destinations, redirect chains, duplicate page versions, and old URLs that still receive impressions. Do not chase every automated warning equally; prioritize issues that affect important pages or interrupt the RFQ path.

Not every URL belongs in search results. Expired promotions, duplicate landing pages, thin thank-you pages, and outdated seasonal campaigns may be better consolidated, redirected when there is a clear replacement, or kept out of the index. Make deliberate choices so legacy content does not compete with current services.

Map buyer intent to real capability proof

A machine shop website should help buyers research a specific need. Review whether the site has substantive pages for the capabilities the business wants to be known for. A strong page explains the work in plain language, provides relevant proof where possible, and gives the reader a logical next step.

Useful capability content may include:

  • Processes, equipment, materials, and production contexts the shop can accurately support.
  • Questions buyers should answer before requesting a quote.
  • Current quality, documentation, and communication practices that can be verified.
  • Relevant examples or photography that do not expose confidential customer information.
  • Clear calls to action for a consultation or RFQ conversation.

Avoid publishing large groups of near-duplicate pages that only swap a city, material, or keyword phrase. One useful page that demonstrates honest expertise is more valuable than many thin pages built around slight wording changes.

Review the on-page foundation

Each important indexable page should have one clear purpose. Check that it includes a descriptive page title, useful meta description, one primary H1, logical H2 sections, readable copy, and an accurate canonical URL. Titles and descriptions should help a buyer decide whether a page is relevant; they should not be a string of repeated keywords.

Review images as well. Use visuals that support the message, place them near relevant text, and write accurate alternative text. Real shop-process, inspection, engineering, or team photography can strengthen buyer confidence when it reflects the information around it.

Historical articles can still have value, but dated advice should be refreshed, clearly labeled, or linked to a current resource. This is especially important for older material about search, social platforms, advertising tools, and website technology.

Test technical SEO and user experience together

Technical SEO and buyer experience overlap. Test the site on a phone, tablet, and desktop. Navigation should be understandable, text should be readable, forms should work, primary pages should load reliably, and important information should not be hidden behind confusing interactions.

Check recurring templates for missing headings, oversized images, duplicated title elements, empty image alternative text, broken buttons, or inconsistent contact details. The goal is not a perfect audit score—it is a clear, dependable experience for the people evaluating your business.

Inspect internal links and the RFQ path

Internal links help visitors and search engines understand how pages relate to one another. From every service or capability page, a reader should be able to reach related resources and a clear contact path without returning to the homepage.

Audit internal links for outdated URLs, HTTP versions of secure pages, links to retired services, and generic anchor text such as “click here.” Replace broken or outdated links with the most relevant current destination. Add links because they help a reader continue their research—not merely to repeat a keyword.

Then test the conversion path. Can a buyer quickly find a contact method? Does the form collect enough detail to make the next conversation productive without being burdensome? Are response expectations accurate? Can the team identify where the inquiry came from once it enters the CRM?

Review local and entity signals

If the shop serves a defined region, make sure its business name, address, phone number, hours, website URL, and service information are consistent across the website and relevant business profiles. Keep ownership of profiles documented so updates do not depend on a former employee or third party.

Local visibility does not replace national capability marketing. A machine shop may need both: clear regional information for nearby searches and deep capability content for buyers searching more broadly. The audit should reveal which opportunity aligns with the business’s real sales territory.

Measure outcomes connected to business development

Rankings and organic traffic are useful diagnostic signals, but they are not the finish line. Track meaningful actions such as quote-form starts, completed inquiries, phone calls, qualified RFQs, pages that assist conversions, and revenue attribution where the available systems support it.

Establish a baseline before making major changes. Record what changed, when it changed, and why. That creates a clearer learning loop than reacting to short-term ranking swings or isolated traffic spikes.

Turn the audit into a focused 90-day plan

Prioritize work in three groups: urgent technical or conversion issues, high-value content improvements, and longer-term opportunities. A sensible first 90 days may include resolving indexation or broken-link issues, improving core service and contact pages, publishing one substantial capability or buyer-education resource, and tightening RFQ tracking.

Avoid trying to fix every page at once. Start with the pages closest to revenue and the problems most likely to prevent qualified buyers from moving forward. Then review results and choose the next improvements based on evidence.

Use the audit to build a stronger marketing system

A useful audit turns scattered website work into an intentional machine shop marketing plan. Explore KriXis digital marketing services for machine shops, then read the current Machine Shop SEO RFQ Playbook for a practical visibility framework. When you are ready to discuss your own site, contact KriXis.

Planning a website redesign after the audit?

Turn structural findings into a documented launch plan. Our machine shop website redesign and SEO migration checklist explains URL mapping, capability content checks, inquiry testing and launch responsibilities, with a free planning kit.

December 15, 2015/4 Comments/by Matthew Borza
https://www.krixis.com/wp-content/uploads/2015/12/Audit-Magnified.jpg 437 640 Matthew Borza https://krixis.com/wp-content/uploads/2015/12/KriXis-Full-Logo-Trans-300x79.png Matthew Borza2015-12-15 11:18:282026-10-11 19:16:28SEO Audit for Machine Shops: A Practical 2026 Checklist
Machine Shop Marketing, small business digital marketing

Local SEO for Machine Shops: A Practical Visibility Guide

Updated October 7, 2026.

Local SEO helps nearby buyers discover and evaluate your machine shop. It is especially relevant when customers need supplier visits, local pickup, repair work, or an accessible regional partner. A shop serving buyers nationally should combine local accuracy with substantial capability pages for the work it wants to win.

This update replaces the original directory-volume strategy and outdated platform references with a more focused approach. The useful question is whether a listing helps a real buyer find accurate information about your business.

Understand what affects local visibility

Google’s local ranking guidance identifies relevance, distance, and prominence as the main factors in local results. Complete information helps Google understand a business, but no agency can sell a guaranteed local position. Distance is not something you can solve by inserting more city names into your website.

Treat the profile, website, and sales process as connected parts of the buyer’s experience. A visible listing has limited value if it points to inaccurate capabilities or a contact form nobody monitors.

Start with an eligible, accurate Business Profile

Follow Google’s business representation guidelines. Use the real business name, accurate location information, appropriate categories, and current contact details. Do not invent offices, add marketing keywords to the business name, or use a virtual location to imply a staffed facility.

Verify hours, website links, and phone routing. Describe the services you actually provide. If visitors require an appointment or your facility has access restrictions, communicate that clearly through appropriate profile and website information.

Build useful location information on your website

Your location page should help a buyer understand where you operate and how to contact you. Include accurate service context, directions when relevant, and the capability information that matters to local customers.

Avoid dozens of near-identical city pages. If a separate regional page exists, it should contain information genuinely specific to that location or service situation. Shipping across a state does not mean the business operates a facility in every city.

Keep listings accurate where they matter

Review the directories and industry organizations your customers actually use. Correct duplicate or outdated listings, especially after a move or phone-number change. Prioritize accurate business identity and a working website destination.

The older article overstated the importance of identical phone punctuation and spacing. Readable formatting is fine; incorrect phone numbers, misleading addresses, and conflicting business identities are the practical problems to fix. Maintain a simple record of listing ownership and update dates.

Request genuine feedback

Ask customers for honest feedback after a meaningful interaction. Use a consistent request process and avoid incentives, fabricated reviews, or selectively asking only people expected to leave a positive rating. Respond professionally without revealing confidential project information.

Reviews can help prospective buyers understand communication and service. They do not replace technical supplier qualification or evidence that the shop can meet a specific requirement.

Give local visitors a clear next step

Explain how to request a quote and what information makes the conversation productive. For repair work, buyers may need a quick way to describe the problem. For production machining, material, quantity, drawings, and documentation requirements may be more relevant.

Use our RFQ qualification guide to organize intake. Ensure confidential or controlled technical information uses an approved transfer process.

Review outcomes each month

Check profile information, website contact paths, and new customer questions. Record whether local inquiries fit your capabilities and whether they progress to quotes. Separate job applications and unrelated calls from sales inquiries.

Combine this work with the machine shop SEO audit and website improvement guide. Local visibility is most useful when accurate discovery leads to an informed buyer conversation.

July 17, 2015/1 Comment/by Matthew Borza
https://www.krixis.com/wp-content/uploads/2015/07/local-seo.jpg 1379 2174 Matthew Borza https://krixis.com/wp-content/uploads/2015/12/KriXis-Full-Logo-Trans-300x79.png Matthew Borza2015-07-17 17:03:592026-10-07 10:18:02Local SEO for Machine Shops: A Practical Visibility Guide
Machine Shop Marketing, small business digital marketing

Small Business Email Marketing: A Practical B2B Update

Updated October 7, 2026.

Small business email marketing works best when recipients have a clear reason to hear from you. For a machine shop, useful messages might explain a verified capability, answer a recurring RFQ question, or share an approved manufacturing example. Sending more frequently does not compensate for an irrelevant message.

This update removes the original 2013–2014 ROI statistics and old software screenshots. Platform pricing and interfaces change, so choose a system based on your current needs and verify its terms before committing.

Define the audience and purpose

Separate customer service messages, individual quote follow-up, and subscription marketing. They serve different expectations and should have different workflows. A contact who submitted an RFQ should not automatically receive every promotional campaign without an appropriate basis and clear expectations.

Document where contacts came from and what they requested. Avoid buying a large list simply to make the audience look established. Give subscribers a clear description of the content and an easy way to stop receiving it.

Choose the system around your workflow

Evaluate contact management, suppression handling, reporting, user permissions, exports, and integration with your CRM. Check current contact limits, sending limits, and costs. Confirm that the business owns the account and can retrieve its data.

Begin with one manageable audience and one useful campaign type. Complex automations can wait until you have reliable data and someone responsible for reviewing the messages they send.

Configure sender authentication and delivery

Ask your email administrator or provider to verify your sending domain and authentication setup. Gmail’s sender guidelines describe authentication and unsubscribe requirements that vary with sending volume. Use those requirements and your provider’s current instructions rather than an old setup screenshot.

Monitor delivery failures and complaints. Remove invalid addresses and honor opt-outs across connected systems. Delivery reporting does not prove that a person read or understood a message.

Write one useful message at a time

Choose a specific reader question and answer it directly. A subject such as “What to include in a stainless turning RFQ” sets a clearer expectation than an exaggerated promise about savings. Keep the sender identity recognizable and the main action easy to find.

For a capability announcement, explain what changed, what types of projects it may support, and what still needs engineering review. Do not imply that a new machine guarantees lower prices or shorter lead times for every part.

Link to a relevant capability page or guide. The RFQ qualification article provides a useful model for explaining fit and missing information without promising an instant quote.

Review the mobile experience and confidentiality

Send a test to approved internal reviewers. Check links, text size, image descriptions, and the appearance when images are blocked. Ensure the message remains understandable without decorative graphics.

Get permission before including customer names, part photos, drawings, or results. Link to an approved resource rather than attaching sensitive production files to a marketing message. Have a human review automated drafts for accuracy and tone.

Measure replies and business progress

Review delivery failures, unsubscribes, meaningful clicks, replies, and qualified inquiries. Open tracking is an imperfect signal because email clients and privacy features affect it. Do not treat a reported open as proof of buying intent.

Use the CRM workflow to record relevant responses and next actions. Compare campaigns by audience and purpose; a small group of suitable buyers may be more valuable than a large unqualified audience.

Start with a simple review cycle

Publish at a frequency your audience expects and your team can sustain. There is no universal weekly schedule. After each campaign, record what was useful, what caused confusion, and what should change next time. Coordinate topics with your social content plan while keeping each channel’s audience expectations clear.

May 14, 2015/0 Comments/by Matthew Borza
https://www.krixis.com/wp-content/uploads/2015/05/data-tracking.jpg 300 450 Matthew Borza https://krixis.com/wp-content/uploads/2015/12/KriXis-Full-Logo-Trans-300x79.png Matthew Borza2015-05-14 22:06:492026-10-07 10:18:17Small Business Email Marketing: A Practical B2B Update
Machine Shop Marketing, small business digital marketing, small business web design, web design

15 Reasons Responsive Website Design Matters for Machine Shops

Updated October 7, 2026.

Responsive website design adapts a page’s layout to the available screen size. For a machine shop, that means a buyer can review capabilities at a desk, check a supplier on a phone, and return later without encountering an entirely different website.

Responsive design is a useful foundation, but it still needs testing. A theme labeled “responsive” can contain oversized tables, difficult menus, or forms that fail on mobile. This update replaces old mobile-usage statistics and obsolete search-result screenshots with practical reasons to invest in the experience.

15 benefits to evaluate on your own site

  1. Readable capability information. Buyers should be able to read process descriptions without repeatedly zooming or moving sideways.
  2. Usable navigation. A clear mobile menu helps visitors move between materials, processes, quality information, and contact options.
  3. A consistent RFQ path. The same inquiry destination can serve visitors across devices, with fields arranged for the screen available.
  4. Fewer content discrepancies. Maintaining one set of pages reduces the risk that a separate mobile site displays old capabilities or phone numbers.
  5. Clearer ownership of updates. An editor can correct one page and review its appearance across screen sizes.
  6. Accessible information on the move. Purchasing staff can check an address, contact detail, or process description away from their desk.
  7. Better use of photography. Properly sized images can show useful details without extending beyond the page.
  8. More manageable tables. Capability tables can use a deliberate small-screen treatment rather than forcing the entire page to scroll sideways.
  9. Consistent links. A shared URL is easier for buyers to forward to engineering or purchasing colleagues.
  10. A stronger destination for email. Readers who open a capability update on a phone can continue to a usable website.
  11. A stronger destination for social posts. A useful post can lead directly to relevant, readable technical context.
  12. Support for paid campaign visits. A mobile ad click should reach a page that makes the next action practical.
  13. Less duplicated development work. One adaptable layout can simplify maintenance compared with separate desktop and mobile versions, although actual costs depend on the site.
  14. Support for mobile content parity. Google uses the mobile version of content for indexing and ranking; important information should remain available there.
  15. A repeatable quality check. Screen-size testing becomes part of every meaningful page update, rather than a one-time redesign exercise.

Google’s mobile-first indexing guidance recommends responsive design as a maintainable implementation approach. Responsive design alone does not guarantee ranking, speed, accessibility, or conversion improvements.

Test the tasks a buyer actually performs

Choose your homepage, a key capability page, a quality page, and the RFQ page. On a phone, try to find the supported material, understand the shop’s limits, contact the business, and complete a test inquiry with non-confidential information.

Check labels, error messages, keyboard behavior, and the submission confirmation. Verify that sticky menus or banners do not cover buttons. Test any file instructions and provide an approved alternative for information that should not enter a public form.

Then repeat on desktop. A mobile fix should not make a capability table unreadable for an engineer working on a larger display.

Plan the redesign around content and ownership

Inventory pages before changing templates. Preserve useful URLs, identify content that needs correction, and document any redirects. Confirm who owns the domain, hosting, analytics, and administrative accounts.

Set a realistic scope and acceptance checklist with your developer. Project timing depends on content, integrations, review cycles, and testing; a blanket one-week promise is not a reliable planning assumption.

Connect usability with qualified inquiries

Use the CRO guide to measure successful actions and the website checklist to improve the information buyers need. Review quality and follow-up after submission so the redesign is judged by business usefulness as well as appearance.

April 13, 2015/0 Comments/by Matthew Borza
https://www.krixis.com/wp-content/uploads/2015/04/responsive.jpg 283 575 Matthew Borza https://krixis.com/wp-content/uploads/2015/12/KriXis-Full-Logo-Trans-300x79.png Matthew Borza2015-04-13 00:21:042026-10-07 10:18:3115 Reasons Responsive Website Design Matters for Machine Shops
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